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To help simplify the buying procedure for our customers, herein we would like to list the most frequently asked questions and answers, hopefully these may help you know more about Excell Packaging, if you don’t find the questions you want to know below, please feel free to send our inquiry or WhatsApp us by 0086-13570924840, we will be happy to associate.

Q: how can I get fast respond?
A: Besides sending us inquiry, you can add us by WhatsApp, WeChat, Skype for immediately respond.

Q: how can I get samples before placing mass order?
A: normally we can provide 3 free samples, please provide us your shipping account such as Fedex, DHL, TNT, UPS etc, also contact details to ship samples. We can also accept shipping freight via PayPal and have the samples shipped prepaid.

Q: Can I customize samples?
A: We can customized the sample such as coloring, spraying, painting, decorating, printing and labeling etc , we will charge sampling fee accordingly.

Q: Can I produce the plastic bottle/jar/lid based on our own design?
A: We can customize the mould based on customers’ drawing and sample, we can also provide free drawing according to customer’s requirements, please tell us more details and thought so that we can design the drawing for your reference.

Q: What is the sampling/mold making/production lead time?
A: sampling time: about 10-15 days according to the techniques and requirements.
Mold making time: for standard blown mold, lead time is about 20-25 days. For injection mold, lead time is around 35-60 days based on the complication of the design.
Production lead time: around 30-35 days after payment approval.

Q: What other related service you can provide?
A: Printing, labeling, Spraying, Coating, cardboard making that related service can be provided if needed.

Q: How can you deliver the goods?
A: There are several options, for samples/small order, can be shipped by DHL, FEDEX, UPS, TNT, TOLL, DPEX etc.
For large order, can be shipped by sea, by road, or by air according to customers’ requirement.

Q: Can your packaging be used for food?
A: The material we use is environmental friendly and brand new, can be used for filling cosmetics, food and pharmaceutical.

Q: What is the quality assurance?
A: Please contact our staffs once you found quality issue, take photos and mail to us, we will check and verify, if it is the case, we are willing to replace the defective products free of charge.


Contact Us

Name: Tina /Karina
Fax: +86-4008266163
Mobile: +86-18026564112
E-mail: sales@excellpackaging.com
Add: No.3 Indstrial Zone, Zhendi New Village, Chang'an Town, Dongguan, Guangdong


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